Issue
Some users receive an error and are unable to scan their RF code to pay bills
Date and Time Started (EET)
07 Sep 2026, 22:00 EET
Who is affected
- some GR users using Android
Current status
Investigating
What customers should do
- If the user hasn’t tried it already, they should attempt paying their bill by manually typing out the RF payment code
What customers should NOT do
- Do not uninstall the app
- Do not retry multiple times in a short period
- Do not share sensitive information
Money & security reassurance
Customer funds remain safe. No money is lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
08 Sep 2026, 11:42 EET