Although we would prefer this not to happen, if you decide to close your Magenta Pay account, we are here to help you!
We continue to develop our app and have many more offers and surprises planned for you! You can see here.
To deactivate your Magenta Pay account, you first need to have spent the balance in your wallet, either by making purchases with your card or by choosing to transfer the balance to another bank account (with a transfer fee of €0.50).
Additionally, if your account balance for an outgoing transfer is low, you have the option to transfer your current available balance completely free of charge, via chat&pay, to another Magenta Pay user (the minimum transaction amount is €0.50); otherwise, you will need to top up your Magenta Pay wallet and then proceed with the transfer.
Be aware that if there are pending transactions (that have not yet been settled) and open refund requests on your Magenta Pay account, the deactivation of your account cannot be completed.
If you meet all the above conditions, you will be able to close your Magenta Pay account by creating a deactivation request from the "Account Deactivation" section of your profile, which will be completed by an authorized Telekom Payments employee.
Finally, note that at this time, new registrations to our app are not available.
If, despite this, you wish to deactivate your account, please inform us and we will proceed immediately with the necessary actions.